FAQ  

Frequently asked questions

How does WESTWORLDBRAND protect my payments?


Pay securley with your credit card without exposing your details. When paying online your details are protected By VeriSign SSl Incryption.




When will I get my order?


It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends onyour location, but can be estimated as follows:USA: 5-​8 business daysInternational: 10-20 business days




Where will my order ship from?


We work with an on-demand order fulfillment company with facilities worldwide!




Will I be charged customs for my order?


An additional customs and tax fee can occur on international orders. This fee is not in our controland is assessed by your local customs office. Customs policies vary widely for every country soplease check with your local customs office directly to see if they apply duties and taxes to yourpurchases.




My order should be here by now, but I still don't have it. What should I do?


Before getting in touch with us, please help us out by doing the following: ●Check your shipping confirmation email for any mistakes in the delivery address. ●Ask your local post office if they have your package. ●Stop by your neighbors in case the courier left the package with them. Pro tip: Package theft is on the rise—​If you're expecting a home delivery and you know you won'tbe home to accept it, use an address where you know you'll be! If the shipping address was correct, and the package wasn't left at the post office or at yourneighbor’s, get in touch with us at contactwestworldbrand@gmail.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, butshipping will be at your own cost. Pro tip: The zip code is the most important part of the address. Use a simple tool like ​USPS ZIPcode lookup​ to make sure you get it right!




How are your products made?


We work with a reliable, high-quality print-on-demand drop shipper. They have locationsworldwide, so depending on where you are, your orders are printed and shipped from the facilitythat can do it most efficiently!




How do I track my order?


If your shipping method includes tracking, you’ll receive a tracking link via email when your orderships out. If you have any questions about your tracking or shipment, drop us a line at contactwestworldbrand@gmail.com.




I received a wrong/damaged product, what should I do?


We’re so sorry if the product you ordered arrived damaged. To help us resolve this for youquickly, please email us at contactwestworldbrand@gmail.com within a weeks' time with photos of thedamaged product, your order number, and any other details you may have about your order.We’ll get back to you with a resolution as soon as possible!




Can I exchange an item for a different size/color?


At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out oursizing charts—we have one for every item listed on our store, in the product description section.Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please letus know at contactwestworldbrand@gmail.com within a week after receiving your order. Include yourorder number and photos of the mislabeled item, and we’ll send you a new one, or issue arefund!





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